Refund policy

Lust District — Return & Refund Policy

 

All Sales Are Final.
Every Lust District piece is produced in limited runs. Because of this, we do not accept returns, exchanges, or cancellations on any order, online or at pop-ups.

Sizing
Please check the size chart on each product page before purchasing. We can't exchange or refund items for fit, so if you're between sizes or unsure, reach out before you order and we'll help.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, email us at lustdept@gmail.com within 7 days of delivery with:

• Your order number
• Clear photos of the item and the issue
• Photos of the packaging and shipping label

Once confirmed, we'll send a replacement or issue a refund to your original payment method at our discretion. Items that have been worn, washed, or altered aren't eligible.

Order Changes
Double-check your shipping address and order details at checkout. We aren't responsible for orders shipped to an incorrect address provided by the customer. If you need to make a change, contact us immediately and we'll try to help before your order ships, but we can't guarantee it.

Lost or Stolen Packages
Once a package is marked delivered by the carrier, Lust District is not responsible for lost or stolen items. If your tracking stops updating or your order seems lost in transit, contact us and we'll work with the carrier to resolve it.

Chargebacks
Please contact us before filing a dispute with your bank. We're happy to work with you directly. Customers who file a chargeback without contacting us first may be blocked from future purchases.

Contact
Questions? Email lustdept@gmail.com or DM @thelustdistrict on Instagram.

By completing a purchase, you agree to this policy.